Privacy policy

1. Who is responsible

VM Services, based in Panama City, Republic of Panama, is the controller of your personal data.

For any privacy matter, email us at hola@myvendingservices.com or message us on WhatsApp at +507 6679-8233.

2. What data we receive

Quote form. The form doesn’t store anything on our servers: it turns what you type into a message that opens in your WhatsApp, and it only reaches us if you choose to send it. That message may include:

• your name and WhatsApp number;
• your company or building and your email, if you enter them (both optional);
• the location (district or city) and the kind of place;
• how many people would use the machine, the machine type and the payment methods you’re interested in.

WhatsApp, email and phone. When you message or call us, we receive your number or email address, your profile name and whatever you tell us or send us (messages, photos, documents).

If you’re a customer. To install a machine or sell you one, we use the contact details of the people in charge of the location, billing and payment details, and whatever is in the contract.

Browsing. The site uses no cookies, no analytics tools and no third-party advertising. Even so, three technical things happen when you visit:

• our hosting provider, Vercel, logs technical data about each visit (IP address, browser, page and time) to run the site and protect it from abuse;
• if you switch languages, your browser saves that preference in its local storage. It stays on your device and never reaches us.

3. What we use it for

• To answer your request and prepare a proposal or quote.
• To arrange the site visit, installation, restocking, maintenance and repairs.
• To handle complaints and refunds for purchases made at our machines.
• To invoice, collect or pay what we agreed, and to meet our legal obligations.
• To keep the site running and secure.

We don’t sell or rent your data, and we don’t use it for third-party advertising. We’ll only send you news or offers if you allow us to, and you can ask us to stop at any time.

4. Why we’re allowed to use it

We process your data with your consent, which you give us when you send the quote message or write to us. You can withdraw it at any time by contacting us; that doesn’t affect anything we did earlier with your permission.

If we reach an agreement, we also process it because it’s needed to perform the contract and to meet the accounting and tax obligations the law places on us.

5. How long we keep it

• Quote requests that don’t lead to an agreement: up to 12 months after our last contact, then we delete them.
• Customers: for as long as the relationship lasts and, afterwards, for the period required by Panama’s accounting, tax and commercial rules.
• Technical logs of the site: for the limited time Vercel keeps them under its own policy.

6. Who we share it with

We rely on providers that process data on our behalf or that carry our conversations with you:

• Vercel Inc. (United States), which hosts the site;
• WhatsApp, owned by Meta Platforms, where quote requests arrive and where we talk with you. Your use of WhatsApp is also governed by its own terms and privacy policy;
• Microsoft (Microsoft 365, United States), our email provider, for messages you send to our @myvendingservices.com addresses.

Some of these providers process data outside Panama, mainly in the United States. We choose well-established providers that apply appropriate security measures.

We may also disclose data to a competent authority when the law or a valid order requires it. Other than that, we don’t share your data with third parties without your permission.

7. Buying from our machines

You don’t need to sign up or give us any personal data to buy from a VM Services machine.

• Cash: the purchase is anonymous. The machine only records the product, the price, the date and time and the payment method.
• Yappy: you pay from your own Yappy app, a Banco General service governed by its own terms and privacy policy. We never see your password, your balance or your account details. We receive the payment confirmation (amount, date and reference) and whatever payer details Yappy shares with merchants, and we use them only to confirm the sale, reconcile accounts and handle refunds.
• Card: only on machines fitted with a card reader; the payment is processed by the terminal’s bank or payment processor. VM Services never receives or stores your full card number or security code.

8. How we protect it

Only VM Services staff who need your data to serve you can access it, and we use providers with recognized security measures. No system is foolproof; if an incident affects your data, we’ll act to contain it and let you know when appropriate.

9. Your rights

The law gives you the rights of access, rectification, cancellation and objection (known in Panama as ARCO rights), as well as the right to data portability. At any time, you can ask us to:

• tell you what data we hold about you and how we use it;
• correct anything that’s incomplete or wrong;
• delete it once it’s no longer needed or you withdraw your consent;
• stop using it for a particular purpose;
• give you a copy of the data you gave us in a commonly used format.

To exercise them, email hola@myvendingservices.com with the subject “Personal data”, your name, what you’re asking for and a way for us to confirm it’s you (for example, the WhatsApp number you messaged us from). We’ll reply within the time limit set by law.

If you’re not satisfied with our answer, you can contact Panama’s National Authority for Transparency and Access to Information (ANTAI).

10. Minors

The site and our quotes are meant for adults acting on behalf of a place or a business. We don’t knowingly collect data from minors. If you’re a parent or guardian and think a minor has sent us their data, contact us and we’ll delete it. Anyone can buy from our machines with cash without giving us any personal data.

11. Changes to this policy

If we change this policy, we’ll post the new version on this page with its update date. If the change is significant, we’ll highlight it on the site or let you know through the channel you used to contact us.